Please note: all prices listed below are in AUD.
Australia | Standard Shipping
- Australian standard orders have FREE standard shipping with tracking.
- Due to Covid-19 we cannot guarantee delivery time however the tracking will assist with delivery times.
Australia | Express Shipping
- All Australian orders are a flat fee of $12 for express shipping with tracking.
Express shipping to Australia can be requested at checkout and can take up to 1-5 working days to be delivered. Express shipping has tracking.
International | Standard Shipping (AUD)
All International orders will incur a flat fee of $15 standard airmail shipping with tracking.
International | Express Shipping
- All international orders are a flat fee of $40 for express shipping with tracking.
Shipping fees and customs charges are not included. Please allow a minimum of 4 weeks, delivery due to Covid times.
Orders placed between Monday - Friday, prior to 3pm, will be processed the following business day, even if express postage is selected.
Purchases made on Friday after 3pm, Saturdays or Sundays will not be sent until the following Monday. Purchases made on public holidays will be sent the following working week day.
If your order is required urgently please contact us at firstname.lastname@example.org and one of our customer service representatives will get back to you within that day.
Please note that LuminoGlow is not responsible for any customs duties and taxes that may be charged to you. It is the customer's responsibility to cover all customs related charges.
You will receive an email confirming your order. A subsequent email confirming shipment and tracking details will also be sent when your order has been dispatched.
We love to get your items to you as swiftly as possible, though we can’t guarantee 100% the promised time frames, even though we wish we could. Australia’s postal services work extremely hard to get deliveries to all our customers on time, however sometimes there are some situations that can cause unavoidable delays. During these Covid-19 times we are finding that delivery times vary from week to week so we ask you to please be patient with us and our Australia Post system and know that your parcel will eventually arrive at your doorstep.
All parcels are despatched from our Newcastle, NSW, warehouse.
We trust that you will love your items, they are worth the wait - we promise. x