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Returns

Returns and Exchanges

EXTENDED RETURNS FOR COVID-19

Due to Covid-9 times, we have now extended our returns schedule to a 30 day period for domestic orders and 60 days for international orders. Should your return fall outside of this period we can assess on a case by case basis. 

RETURNS AND EXCHANGE POLICY

We understand that shopping online is always a little risky. Will it look good on me? How will it fit? Is the fabric as nice as it looks in the photos? So we have a simple and easy return process for eligible returns. 

Can I make a return? 

If a style doesn't fit, you may return the garment and we'll replace it with the correct size (this is excluding all underwear bottoms).

If you have purchased the wrong size in a bra or top, we’re happy to allow you to return it for a refund.

We're all about looking after you and what you're most comfortable with, but this is excluding all underwear bottoms, and sale items.

Garments that are returned or exchanged must be in original condition with swing tags attached. Garments that have been worn, have makeup marks or perfume cannot be returned. Underwear bottoms cannot ever be returned. 

If you purchased your item on sale you can return for a size exchange if available or an online store credit note. 

Can I return underwear bottoms? 

Due to health regulations you cannot return bottoms so please check our size guide and choose carefully. Bottoms sent back to us will be returned to the customer without receiving a credit or refund.

Can I return a bra or bralette purchased in a set?

Yes! That's fine. Just send back the top and once received we can either swap the size for you or refund the difference.

Can I return sale items?

Please note there is no refund on sale items, but we are happy to exchange sizes or issue credit notes. This includes items purchased through online specials and sale discounts. 

How long do I have to return it by (during Covid-19 times)?

You must return an item from your date of receipt within 30 days for domestic orders and 60 days for international orders. This includes transit time back to us, so please make sure you return your item within this time frame if you'd like an exchange.

Who pays the return shipping cost? 

Return postage is at the cost of the shipper. We recommend if you need to return your item to send soon after receipt, so you can avoid paying higher express post costs to meet our return deadline. We will then cover the cost of the item shipped back to you for all exchanges.

How to make a return?

If your garment is eligible to return, please email us at sales@luminoglow.com for your return number.

Once we receive your return request email, we will check to see if your item is eligible to return. If it is, we will approved the request and our returns information will be sent to you. 

Return postage is up to the customer, we always recommend using a tracked service so you can monitor its delivery.

Thank you for understanding our procedures. We hope we’ve made it easy for you to follow xo