LuminoGlow is a boutique lingerie label styling beautiful delicate European glow in the dark lace. Our lingerie says adore me, even in the dark…

 
        LuminoGlow Lingerie

FAQs

How do I make the lace glow in the dark?

Simply hold the lingerie close to a light, maybe a bedside lamp, that’s about 30cm (12”) for 3 or 4 minutes. In the meantime, close all the curtains and blinds so the room is pitch black. Let your eyes adjust to the darkness for a moment and you will see the gorgeous swirling wisps of lace dancing in the dark.

What size I should buy?

Check out the size guide for each item. We hope this will answer all your questions. If not, feel free to email us at: [email protected] and we’ll help you select a size as best we can.

How can I return an item I don’t like or that doesn’t fit me properly?

You should email us at [email protected] and we’ll do our best to help you however we NEVER exchange or refund briefs/thongs/knickers so choose your item carefully.
Provided the item has not been worn, still has tags on it and is in original packaging we will refund the purchase price less postage or exchange once we receive the item back into stock. We’re happy to stay in email contact with you all the while.

How can I return an item that is faulty?

In the first instance email us at [email protected] and tell us about the problem and we will help you. Generally we will pay for the airmail post back to us and then replace it for you however we need to see that the item is still in pristine condition and the packaging is also perfect.

Do you use post or courier service?

Here’s a summary of the postage rates and courier rates:

To: UK & Europe

International Express: AU$35.00 with tracking and delivery of 3 – 4 working days.
Airmail Post: AU$8.00 – NO tracking – up to 15 working days delivery
Airmail Post: AU$25.00 – with tracking – up to 10 working days delivery

To: United States

International Express: AU$32.00 with tracking and delivery of 3 – 4 working days.
Airmail Post: AU$8.00 – NO tracking – up to 15 working days delivery
Airmail Post: AU$25.00 – with tracking – up to 10 working days delivery

To: Scandinavia

International Express: AU$32.00 with tracking and delivery of 3 – 4 working days.
Airmail Post: AU$25.00 – with tracking – up to 10 working days delivery

Within: Australia

$7.50 to capital cities with tracking – up to 5 working days delivery
$7.50 to regional areas – with tracking – up to 10 working days delivery

Express Post for Australia

$10.85 with tracking – overnight delivery between capital cities
$10.85 with tracking – up to 3 working days delivery to regional areas

Under other circumstances we can ship to other destinations and we suggest you email us at [email protected] and we’ll quote a shipping price for you.

Do you ship anywhere in the world?

No, sorry. We currently ship to anywhere in Australia, USA, UK, Scandinavia and Europe.

Can I iron the lingerie?

No, never iron the lace. As previously mentioned, you can iron the accompanying fabric but the iron must be cool and we suggest always using a cloth instead of ironing directly onto our fabric.

Does the glow peel off, fade or wash out?

As long as you gently hand wash and dry in the shade, the glow will not fade, peel off, scratch off or wash out. We’ve been washing/wearing this beautiful lace for years and it still glows beautifully. The technology used in creating this lace ensures that the glow technology lasts indefinitely.

How do I wash the lingerie?

Hand wash in cool water and dry it in the shade. Don’t iron the lace – ever! If you feel the need to iron the accompanying fabric it’s safe to do so as long as the iron is cool and doesn’t actually come into contact with the fabric. Use a Rajah cloth or clean cotton tea towel between the iron and the fabric.

How long does the glow last for?

The glow fades ever so gently and slowly and your eyes adjust to seeing the glow in the darkness. It takes approximately 10 minutes to fade and then a quick re-charge and you’ll be looking gorgeous in no time!

Privacy Policy

The privacy of the information that you provide when using our website is important to LuminoGlow. This statement sets out how we may use your personal information and the measures that we have adopted to protect it.

Please note that this privacy statement applies only to our website. You may use the online form to order merchandise. During this process you will be asked to supply certain information, including your name, telephone number and email address. We require this information to verify your identity, and also to provide a way of contacting you should any question arise concerning your order. We will use these details only for processing your current order.

If you place an order, you will be asked to provide certain information, including your name, billing address, delivery address, and certain credit card details. With the exception of our credit card service provider, subsidiaries, affiliates, and trusted vendors, we will not sell, rent, give or otherwise provide any of your personal information to any third parties without obtaining your prior permission.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Payment & Security

Payment & Security

ONLINE PAYMENT SYSTEM IS POWERED BY PIN PAYMENTS AND PAYPAL

  • PIN Payments is a transparent online payment system business to accept credit card payments over the Internet.
  • PIN Payments have the most stringent level of PCI compliance and credit card security possible.
  • Through PIN Payments you can pay with a VISA or Mastercard credit card. You will receive an email confirming payment from PIN Payments.
  • The currency displayed on www.luminoglow.com is in AUD DOLLARS.
  • The bank that has issued your credit card determines the exact exchange rate that you will pay.